Policies & Terms


Privacy Policy

Last updated: September 11, 2025

SIKUA TOURS (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit sikuatours.com or book a tour.

Information We Collect:

  • From you: name, email, phone, address, and payment information via Shopify, TiloPay, or PayPal.

  • Automatically: device info, browser, IP address, cookies, and site interactions.

  • From third parties: payment processors and advertising partners.

How We Use Your Information:

  • Manage bookings and payments.

  • Send confirmations, updates, and optional promotions.

  • Prevent fraud and secure transactions.

  • Improve our website and services through analytics.

Cookies & Tracking:

  • Cookies improve your experience. You can manage cookies in your browser.

Sharing:

  • We share information only with service providers needed to provide tours.

  • We do not sell personal information.

Your Rights:

  • Access, correct, delete, or transfer your information.

  • Opt out of marketing communications.

Children:

  • Services are not for children under 16.

Contact Us:

  • Email: info@sikuatours.com

  • Address: C. 93A, Casa A, Guadalupe, San José, Costa Rica

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    Refund Policy

    Last updated: September 11, 2025

    Prepayment & Balance

    • All tours require a prepayment of USD 20 + taxes.

    • Remaining balance is paid on the tour day (USD 70–80 + taxes depending on the tour).

    Cancellations

    • 2 weeks before: 80% of prepayment refunded

    • 1 week before: 50% of prepayment refunded

    • Less than 6 days: no refund of prepayment

    • Force majeure: 50% refunded if tour cannot take place; option to reschedule.

    Refund Process

    • Refunds are approved after inspection.

    • Approved refunds are returned to the original payment method within 10 business days.

    • If more than 15 business days pass without refund, contact info@sikuatours.com.

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      Contact information

      Trade name: SIKUA TOURS

      Phone number: 88741052

      Email: sikuatours@gmail.com

      Physical address: Sikua Tours, C. 93A, Casa A, 11401 Guadalupe CR-SJ, Costa Rica

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      Terms of Service

      Last updated: September 11, 2025

      By using sikuatours.com or booking a tour, you agree to these Terms of Service.

      Booking & Payment

      • Tours require a prepayment of USD 20 + taxes.

      • Remaining balance is paid on the day of the tour (USD 70–80 + taxes depending on the tour).

      • Prices include applicable taxes.

      Cancellation & Refunds

      • Cancel 2 weeks before: 80% refund of prepayment

      • Cancel 1 week before: 50% refund of prepayment

      • Cancel less than 6 days: no refund of prepayment

      • Force majeure (natural disasters, severe weather, etc.): tours may be rescheduled, or 50% refunded if not possible.

      Use of Services

      • Must be of legal age or have parental consent.

      • No illegal activities or malware transmission.

      Products & Pricing

      • Tours are online-only.

      • Prices and availability may change.

      • Images/colors are for reference only.

      Third-Party Tools & Links

      • Not responsible for third-party websites or tools.

      User Content

      • Comments, feedback, or submissions may be used by us without obligation.

      Personal Information

      • Governed by our Privacy Policy.

      Limitation of Liability

      • Tours and services are provided “as is”.

      • SIKUA TOURS is not liable for damages from use of services.

      Indemnification

      • You agree to indemnify SIKUA TOURS from claims due to violation of these terms.

      Termination

      • We may terminate access for violations of these terms.

      Governing Law

      • Laws of Costa Rica apply.

      Changes

      • Terms may be updated at any time; continued use constitutes acceptance.

      Contact

      • Email: sikuatours@gmail.com

      • Phone: +506 8874 1052 / 7027 60568

      • Address: C. 93A, Casa A, Guadalupe, San José, Costa Rica

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        Shipping policy

        Once you confirm your tour, we will contact you and send an email with all the details. No physical product will be shipped. See you soon!

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        Your Privacy Choices

        You have control over how your personal information is used:

        1. Opt-out of targeted advertising
          You can choose not to have your data used for personalized ads on other websites. Follow the instructions in your browser or device settings to opt-out.

        2. Manage cookies
          You can manage or disable cookies through your browser settings. Note that disabling some cookies may affect website functionality.

        3. Request access or deletion of your data
          Depending on your location, you may have the right to request access, correction, or deletion of your personal information. To exercise these rights, contact us at info@sikuatours.com.

        4. Global Privacy Control (GPC)
          If you visit our website with the GPC opt-out preference enabled, we will treat this as a request to opt-out of activity considered “sale” or “sharing” of your personal information for targeted advertising.

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          Return Policy

          Return Policy
          At Sikua Tours & Experience, your satisfaction is important.

          • Cancel 2 weeks before tour: 80% of prepayment refunded.

          • Cancel 1 week before tour: 50% of prepayment refunded.

          • Cancel less than 6 days before tour: no refund.

          • Force majeure (natural disasters, severe weather, etc.): 50% refunded if tour cannot take place; option to reschedule.

          Refunds are processed to the original payment method within 10 business days after approval.

          For questions, contact: info@sikuatours.com